- SOFTWARE SUPPORT TERMS AND
COSTS -
There is at least 30-90 days free support
for all software by The Electronic Avenue, Inc. and the
software manufacturer. All hardware systems have a 1-3 years
manufacturers warranty, which will replace the hardware during
the warranty period. The warranty does not cover shipping and
possibly other miscellaneous fees. All hardware purchases are
final after shipping.
Most customers purchase support contracts of
one kind or another. We will not be able to help in any way, someone
who does not have a support contract after the initial
free period. We have to give priority to the customers who have
paid for the support.
This is our support
policy.
Here are the fees
for several support packages which cover
hardware and software:
| No annual support contract |
$95 per hour
|
Payment of $95/hour and 1 hour minimum per phone call or
on site visit. Payment arrangements will be made at the time of
the phone call or support will not be rendered.
|
Monthly Payments for Support
|
Payments Determined by
TEA
Please call to establish the monthly
payment.
1-888-665-4431 |
Monthly payments will be made for 1
year support contract and the payment will be determined
by The Electronic Avenue, Inc and must be made in advance of
the need for support. With this option the merchant will
receive the following:
- All credit card processing profit will be given back to
the customer monthly
- All new hardware or software will be sold at cost to the
customer, no markup
- Only $0.50 per mile both ways will be charged for
on site visits.
- For hardware repair, only shipping and cost of repair
will be charged, no markup
- Supplies at cost, no markup.
|
Software Annual Support
|
$495 annually
|
I will purchase a support contract with the POS software manufacturer for you.
This is for their support on the software only. They will not
help with networking, Windows OS, hardware or anything else
that is not software oriented.
|
The Electronic Avenue, Inc. Annual
Support
|
$895 annually
|
The Electronic Avenue, Inc. will support all product
and service issues on the phone or on
site. This does not include travel expenses at $0.50 per mile if on site
support is needed. |
Software & The Electronic Avenue,
Inc Annual Support
|
$1,295 annually
|
This support option will help out and cover everything.
The software manufacturer can be called 24 hours a day, 365 days a year,
if offered by the software
manufacturer.
|
- All payments will need to be paid up front by check,
credit card or by ACH. You may also call, email or
fax a check or credit card payment. Payment forms can be
emailed.
- If the time on the phone is only a yes or no type answer
to a question then there will be no charge.
- No charge for email support. Not all questions will be
able to be completed by email.
- All calls and emails will be at the discretion of The
Electronic Avenue, Inc. as paid support.
- Anyone who tries to take advantage of the yes or no type
answer will be charged
automatically.
| For any
questions please contact us.
The
Electronic Avenue, Inc. 8551 Wehmeyer
Road Bentonville, AR 72712
Stan Wehmeyer sales@posequipment.net
1-888-665-4431
toll free 1-479-855-2378 Local 1-800-846-0914
Fax |